Shipping and delivery

  • All pre-ordered items take up to 4-5 weeks for production excluding delivery. Please check your email inbox for updates on your order.

  • Our products fall into two categories: made-to-order or ready-to-ship. Check each product page for this information and specific processing times. This is subject to change in the case of pre-orders.

    For made-to-order items, the processing time is approximately 2-3 weeks before dispatch. Ready-to-ship items, require 2-3 working days before dispatch.

  • Tracked Standard Shipping 3-4 working days - Royal mail 48 - £7

    Tracked Express Shipping 1-2 working days - Royal Mail 24 - £10

  • Tracked Standard Shipping 4-6 working days

    We ship to the following countries:

    Austria

    Belgium

    Denmark

    Czech

    Finland

    France

    Germany

    Iceland

    Ireland

    Italy

    Netherlands

    Poland

    Romania

    Spain

    Sweden

    Switzerland

  • Standard International Shipping - 7-10 working days

    We sincerely apologize for the higher shipping costs. As a new, small business, we're working hard to offer the best service possible while keeping our operations sustainable. We're committed to improving this as we grow, and we truly appreciate your support and understanding during this early stage of our journey. Thank you for being part of our story!

  • studio@ladega.co.uk

PLEASE NOTE.

The indicated shipping times exclude the LEAD time for your order. Refer to each product page to determine whether it is made-to-order or ready-to-ship, along with the individual PRODUCTION time.

FAQs

When will IT TAKE TO RECEIVE MY ORDER?

The indicated shipping times exclude the production time for your order. Refer to each product page to determine whether it is made to order or ready to ship, along with the individual production time. We do not dispatch orders on weekends or bank holidays.

WHERE IS MY ORDER BEING MADE?

All made-to-order pieces are Made locally in North London.

DO I HAVE TO PAY EXTRA CHARGES ON TOP OF SHIPPING?

Kindly note that orders dispatched from the UK to Europe may incur extra charges and customs duties as a result of Brexit. Import taxes are levied when the parcel reaches its destination, and the buyer is responsible for settling these charges. We disclaim any responsibility for additional costs, as these can vary from one country to another. For any queries about customs taxes, please reach out to your local customs office.

CAN I CANCEL MY ORDER?

Should you have a change of heart about your order, you have up to 2 hours from the time of receiving your order confirmation to cancel it. If you'd like to cancel, please send us an email.

studio@ladega.co.uk

WHERE IS MY ORDER?

All UK orders are shipped via Royal Mail, please use your provided tracking number to track your order using their website.